Privacy Policy

SmartLabel Prints, based in Cairo, Egypt, is responsible for the personal data described here. If you have any questions about this policy or your data, you can reach us through the contact details on our website.

We collect the following kinds of information:

• Account details — your name, email address, and password (stored encrypted).
• Order details — items, custom artwork you upload or design, shipping address, and phone number.
• Payment information — handled by our payment and delivery partners; we do not store full card numbers.
• Usage data — pages visited, device and browser information, and approximate location, collected through cookies and analytics.

We use your data to:

• Create and manage your account.
• Process orders, produce your custom prints, and arrange delivery.
• Send order confirmations, proofs, and service updates.
• Provide customer support and handle returns or refunds.
• Improve our products, site, and service.
• Meet our legal and accounting obligations.

We use essential cookies to keep you signed in and remember your cart. With your consent, we also use analytics cookies to understand how the site is used. You can manage your choices through the cookie banner, and you can change or withdraw consent at any time in your browser settings.

We do not sell your personal data. We share it only with service providers who help us run the business, and only as needed:

• Delivery and courier partners, to ship your order.
• Payment providers, to process payments.
• Hosting, storage, and analytics providers, to operate the site.

We may also disclose data where required by law or to protect our rights.

We keep your account and order data for as long as your account is active and for as long afterwards as we need to meet legal, tax, and accounting requirements. Custom artwork is retained so we can reprint or support a past order, and is deleted when it is no longer needed.

We use appropriate technical and organisational measures to protect your data, including encrypted passwords, restricted access, and secure storage of uploaded files. No system is perfectly secure, but we work to keep your information safe and to respond quickly if anything goes wrong.

You can ask us to:

• Access the personal data we hold about you.
• Correct data that is inaccurate or incomplete.
• Delete your account and associated data, subject to legal retention.
• Withdraw consent for analytics or marketing.

To exercise any of these, contact us using the details on our site. You can update most of your details directly from your account settings. To delete your account and data, see our data deletion instructions.

Our store is intended for adults. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us and we will remove it.

We may update this policy from time to time. The current version is always the one published here, with the "last updated" date shown above. Significant changes will be highlighted on the site.